Troubleshoot Endpoint Connectivity Issues

# Cisco Support Network
Medium

1.4 Network Configuration and Verification on Different Operating Systems

1.4.1 Windows Network Configuration

  • Open Network and Sharing Center, select the interface, and view its details.
  • The command most commonly used by technicians is ipconfig.
  • Use ipconfig /all to display additional details.
Note: ipconfig /all displays information such as the host name, primary DNS suffix, node type, and interface configuration.
shell snippet
1C:\Users\PC-A> ipconfig /all
2Windows IP Configuration
3 Host Name . . . . . . . . . . . . : PC-A-00H20
4 Primary Dns Suffix . . . . . . . : cisco.com
5 Node Type . . . . . . . . . . . . : Hybrid
6 IP Routing Enabled. . . . . . . . : No
7 WINS Proxy Enabled. . . . . . . . : No
8 DNS Suffix Search List. . . . . . : cisco.com

1.4.2 Verify Connectivity on Windows

  • ping tests Layer 3 connectivity.
  • tracert identifies the routing hops taken by packets.
Important: Some firewalls, including Windows Firewall, block ping traffic by default.

1.4.3 Linux Network Configuration

  • The graphical interface varies according to the Linux distribution.
  • A traditional command is ifconfig.
  • A modern alternative is ip address or ip addr.

1.4.4 Verify Connectivity on Linux

  • Common commands include ping and traceroute.
  • Additional tools include:
    • speedtest, which measures available bandwidth.
    • ncat, which verifies connectivity to specific ports.
plaintext snippet
1ubuntu@ubuntu2004:~$ nc -z -v www.google.com 443
2Connection to www.google.com (142.250.138.105) 443 port [tcp/https] succeeded!

1.4.5 macOS Network Configuration

  • Graphical interface: System Settings > Network > Details.
  • Command: ifconfig.
  • Additional commands:
    • networksetup -listallnetworkservices.
    • networksetup -getinfo <network service>.

1.4.6 Verify Connectivity on macOS

  • Common commands include ping and traceroute.
  • System Information displays details such as supported Wi-Fi protocols.
  • Wireless Diagnostics provides Wi-Fi monitoring and troubleshooting tools.

1.4.7 Configure and Verify a Network on iOS

  • Open Settings > Wi-Fi and select the information icon for the connected network.
  • The page displays IPv4 and IPv6 addressing information, including the default gateway.

1.4.8 Configure and Verify a Network on Android

  • Open Settings > Connections or Network and Internet.
  • Verify that Wi-Fi is enabled, inspect available networks, and check signal strength.
  • More details may be available under Settings > About phone > Status.
  • Third-party applications can provide more detailed network analysis.

1.4.9 Lab — Verify an Address with a Subnet Calculator

1.4.10 Check Your Understanding — Endpoint Connectivity Troubleshooting

Question 1

Which two pieces of information can be verified by issuing ipconfig /all on a Windows computer? Choose two.
  • All IP addresses associated with a destination domain name.
  • The IP address assigned to the network adapter.
  • All TCP/IP sessions established with the local host.
  • The number of Layer 3 devices between the local host and a destination server.
  • The default gateway.
Note: ipconfig /all provides detailed network configuration information, including the adapter IP address and the default gateway.

Question 2

Which command can an administrator use to verify the IP configuration of interfaces on a Linux host?
  • arp -a
  • networksetup -getinfo
  • ifconfig
  • ipconfig /all
Note: ifconfig has traditionally been used on Linux to inspect and configure network interfaces. It displays IP addresses, subnet masks, and interface status.
Additional tip: On many modern Linux distributions, ip addr has replaced ifconfig as the preferred network configuration command.