Network Support - Introduction
# Fundamentals
Easy
Network Support Introduction
- What approach would you use when diagnosing a reported problem?
- What documentation would you need to help do your job?
- How do you track a reported issue?
- What commands would be useful when diagnosing endpoint and network device issues?
Keep reading as we'll answer these questions throughout this module!
What Will I Learn in This Module?
Module Title: Network Support
Module Objective: Demonstrate effective troubleshooting methodologies and Help Desk best practices
Module Topics
| Topic | Objective |
|---|---|
| Diagnosis and Troubleshooting Methodologies | Demonstrate effective troubleshooting methodologies |
| Network Documentation | Create network documentation |
| Help Desk | Explain help desk best practices |
| Troubleshoot Endpoint Connectivity | Explain how to verify network connectivity on Linux, Mac, Android and Apple operating systems |
| Troubleshoot a Network | Troubleshoot network issues |
| Troubleshoot Remote Connectivity | Explain how to troubleshoot connectivity remotely |
Throughout this module, we'll follow Lara's journey as she develops her troubleshooting guide, learning practical skills that you can apply in real-world IT support scenarios.